Ceres Systems's corporate headquarters are located at:
11 Carriage Court
Los Altos, CA 94022
United States of America
Last Revised: March 6, 2006
Ceres Systems Corporation and our subsidiaries and affiliates ("Ceres Systems" or "we") respect your preferences concerning the collection and use of your personal information ("data"). Our goal is to deliver content targeted to the industry you work in, the products you use, the role you play in your organization, and your specific preferences. In order to provide you with relevant information, fulfill your specific requests, and enhance your experience across our Web site, we will at times request data from you. This policy lets you know how we collect data, why we collect it, and what choices you have concerning its use.
Excluded Web Sites: The following Ceres Systems services are excluded from this policy because of their distinctive functions and practices:
Third-Party Web Sites:
1 Types of Data Collection
2 Data we Collect and how we Use it
3 Customization, Preferences, and Opt-Out
4 Account Access
7 Compliance Issues
8 Policy Update
1. Types of Data Collection
Ceres Systems collects data related to our users through the following methods:
Automated means such as communications protocols and cookies
Registration screens and online forms
Sales inquiries and transactions
Offline communications and interactions
Third party sources of information, such as opt in lists.
Depending upon the method of collection and use, the data collected may include information about the user from forms, registrations and transactions (such as name, title, address, company, phone number and e-mail address), financial/transaction information (such as credit card and payment information), information about use of Ceres Systems web sites (such as electronic communications protocols, web pages visited and cookies) and user preferences (including product requirements, areas of industry interest, newsletters, community choices and other information managed from the customer profile that is created when registering on ceressystems.com).
Electronic Communications Protocols and Cookies: Ceres Systems may receive data from you as part of the communication connection itself, that is, the standard electronic greeting between your computer and our servers. This information often consists of network routing (where you came from), equipment information (browser type), date and time. At this time our server will also query your computer to see if there are "cookies" previously set by ceressystems.com to facilitate log in or other site navigation procedures. A "cookie" is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser.
While we do not offer an opt-out on the site for cookies, browsers provide you with information and control over cookies. You can set your Web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion.
Embedded URLs: In order to provide maximum site utility, Ceres Systems also uses a tracking technique that uses embedded URLs to allow use of the site without cookies. Embedded URLs manifest themselves as plain text or encoded extensions to the URL that appears in the browser address or location toolbar. This technology allows limited information to follow you as you navigate the site, but is not identified to personal data and is not used beyond the session. While this increases your ability to surf the site, it does not replace the functionality or streamlining of cookies and may limit your use of many convenience features offered by the site.
Embedded Pixels: In an effort to provide users with the most relevant Web site content and marketing materials, we may also use embedded pixel technologies to help track site usage and marketing campaign responsiveness. On the Web site, these technologies are used on selected pages for the purposes of identifying unique user visits as opposed to aggregate hits. The site usage information collected by these technologies is associated with cookies and may provide data about site use by registered users of www.ceressystems.com Web sites. This information is used to evaluate site content, navigability and composition as well as page response rates. When these technologies are used in emails, they provide information on when the email was opened.
2. The Data We Collect and How We Use It
Ceres Systems collects data from users for the following purposes:
To engage in transactions or communications. Name, address, email, purchase details, and credit card/payment information may be collected and stored as part of the transaction history. The majority of the data collected under this category is business contact information. Ceres Systems may need to share some of this data (address, payment, and other data) with delivery services, credit card clearing houses and other similarly situated third parties that are required to accomplish the transaction.
To provide future service and support. Information collected for this purpose is both contact data and information related to products and service/support requested. This information is also used to provide service, product update, and similar notices.
As a result of product download. Users who download products under trial licenses and purchasers of products may be contacted to confirm certain information about their orders, for example, that they did not experience problems in the download process.
To select content. Data may be collected to help create Web site content and navigation that is most relevant and user friendly. This includes data collected as a result of site navigation as well as data provided in forms.
To respond to user inquiries and requests for information. This data includes registrations for newsletters and specific requests for further information.
To provide various Ceres Systems communities, such as partners, with relevant product alerts and updates. These updates are related to product releases, prices, terms, special offers and associated campaigns. This data is sent out as part of the program member signing up for the relevant program or online account.
To better tailor marketing to user needs. We may use information from purchases and requirements to provide you with timely and pertinent notices of product releases and service developments that address your needs and requirements.
To provide information on educational events or relevant partner products. We occasionally co-sponsor events with partners or present at partner events that provide services of potential benefit to Ceres Systems users. We or our event partners may provide information on such events and services and/or relevant partner products. To help assure respect of your information, we maintain control of the data we collect or limit the use by these partners of data we collect.
To power joint sales or product promotions. Ceres Systems and its partners may engage in joint events or provide bundled products. Such promotions will always reference the partners involved. Both Ceres Systems and the partner(s) will have access to that information. We recommend you review the privacy policies of these partners to address your particular needs and concerns.
From referral/"tell a friend" function. If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Ceres Systems will automatically send the friend a one-time email inviting them to visit the site. Ceres Systems uses this data for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Ceres Systems at to be removed from the referral program.
As a result of your registration for/attendance at a Ceres Systems conference or event. Those existing customers or registered ceressystems.com users who sign up for a conference or event may be contacted prior to the event to see if any meetings, special demonstrations or other customer facilitation may be provided. This contact is in addition to any contact that may be required to confirm payment or provide logistical information and updates related to the conference. Attendees of such events may also be contacted after the event to see if any further information is required or follow up is appropriate. This information will be used only by Ceres Systems, designated partners or conference sponsors and will not be released to other third parties. To help assure respect of your data, we maintain control of the data and require that use of the data by these partners is limited to that which is expressly relevant to your profile. Please consult the supplemental privacy statement on the specific conference site for more detailed information.
As a result of your participation in interactive discussions and public forums. There are parts of the Web site that permit you to participate in interactive discussions. Some of these are moderated; all are subject to access for technical reasons. Ceres Systems does not control the content that users post and some may serve as public discussion forums. As in any interactive forum open to many users, you should carefully consider whether you wish to submit data and should tailor any other content submitted appropriately.
As a result of your use of Consulting Services. Some Ceres Systems customers may provide Ceres Systems incidental access to data about their employees, vendors, partners or customers in connection with Ceres Systems' Consulting Services. As a result of this Consulting Services relationship, Ceres Systems may access or process some of this information, but does not control the data collection or use practices related to this information. Ceres Systems merely provides the relevant hosting or application management and support services required by the engagement. Ceres Systems makes no independent use of the data outside of what is needed to provide the hosting service, applications management and support or to complete specific actions requested by the customer.
To address performance and fix issues. On occasion, patches and other fixes to software, such as security patches addressing newly discovered vulnerabilities, are developed by Ceres Systems. We may communicate the availability of these patches or fixes to registered owners of software and parties who have identified themselves to us as users or developers.
As a result of legal requirements. Ceres Systems may be required to provide data to comply with legally mandated reporting, disclosure or other legal process requirements.
3. Customization, Preferences and Opt-Out
Establishing an online registration profile at Ceres Systems.com allows visitors the ability to opt in (or out) of communities and provides them with control over their preferences for electronic information delivery.
Communications Choices. Ceres Systems recognizes that users may not wish to be contacted about new or related products. Ceres Systems.com allows you to opt out of some, or all, email marketing that may result from use of the site. These choices are established and modified via your online registration profile. A link to this profile will be available in marketing emails. You can return to the registration profile at any time to change your elections or modify your profile or you can send an email to our general unsubscribe automated link at . If you have any problems in using any of these opt-out mechanisms, please send an email to , indicate opt-out in the subject line and specify what problem you have encountered in the body of the message.
Please note that some non-marketing communications are not subject to general opt-out. These include communications related to product download; communications about sales transactions; information about software updates, patches and fixes; disclosures to comply with legal requirements; and communications with partners about product alerts and updates.
Information-Sharing Choices. Ceres Systems only shares data with selected companies after providing users the ability to either opt out of or opt into the sharing. There are limitations to opting out in the case of (1) joint sale or joint events where the data goes to both Ceres Systems and the other party at the same time; (2) where the customer has requested follow up which involves Ceres Systems partners; and (3) where third parties are required to accomplish the transaction, including delivery and credit card clearing services. There may also be some cases where data is shared with third parties as a necessary function of the service, for example, posting comments to a bulletin board or posting an opportunity to an exchange, where data is available to all users. Other examples include attendance at educational or conference events where third parties and Ceres Systems partners may be involved in providing services or sponsorship of a conference, seminar, training session, or event. As we further develop our preference tools, we will endeavor to have our partners join in their use to provide the user with a more seamless and streamlined environment.
Third Party Permission-Based Lists. On occasion, Ceres Systems may use a third party permission-based list to send communications about Ceres Systems products and services. These are lists maintained by third parties whose users have consented to receive emails from other companies, such as Ceres Systems. We do not have access to the names and contact information on these lists; the third party that has the direct relationship with these users maintains the list and the opt-outs, removes, and unsubscribes. We require the list owners to identify themselves as the mailers of the email and to provide appropriate opt-out mechanisms. If you wish to be removed from a third-party list, you should direct your opt-out request to the list owner, not to Ceres Systems. Nevertheless, if you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly at . When third-party mailings are sent with a Ceres Systems reply address, Ceres Systems also will provide a notice with information about how to opt-out of future Ceres Systems marketing communications.
Please contact us at if you believe you have mistakenly received information after opting out or if you would like to opt out of receiving information and have been unable to use the opt-out mechanisms provided.
Ceres Systems has provided you the ability to create an account or profile of information. We maintain the data and allow you to update it at any time. To change this information, please login as usual and follow the prompts to "update my profile." We continue to work to increase the scope of information that you may access and update. Please contact us at privacy@CeresSystems.com should you require further assistance concerning your information or if you have trouble accessing your profile; please indicate access in the subject line and let us know what the access problem is in the body of the message. You may also obtain assistance by writing to us at the following address:
Ceres Systems Privacy Affairs
11 Carriage Court
Los Altos, CA 94022
United States of America.
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, access issues will either be addressed within thirty days or you will be contacted regarding the nature of the problem and appropriate next steps.
Ceres Systems uses some third parties to administer a limited set of Ceres Systems advertisements on its Web sites. No data is provided to the advertisers as part of this process, but aggregate profile information, such as user community, may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
Ceres Systems is concerned with the security of the data we have collected and has in place reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, and technical elements relating to data access controls. In addition, Ceres Systems uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details.
In the event that individual personal data is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Ceres Systems will notify the affected individual of the breach by this Web site, or email. Notice will be given promptly, consistent with the legitimate needs of law enforcement and any measures necessary for Ceres Systems or law enforcement to determine the scope of the breach and to assure or restore the integrity of the data system. Ceres Systems may delay notification if Ceres Systems or a law enforcement agency determines that the notification will impede a criminal investigation, unless and until Ceres Systems or the agency determines that notification will not compromise the investigation.
Should you believe your data has been used in a way that is not consistent with this policy or your stated preferences, or
should you have further questions related to this policy, please contact Ceres Systems by email at .
Written inquiries may be addressed to Ceres Systems Privacy Affairs, 11 Carriage Court, Los Altos, CA 94022, United States of America.
As noted in Customizations, Preferences, and Opt-Out, and Access and Registration Updates above, Ceres Systems provides you the
ability to make choices about how we use and share data you provide to us. To make a request, please send an email message to
with "Request for Privacy Information" in the subject line;
you may make such a request up to once per
calendar year. If applicable, we will provide you, by email, a list of the categories of data disclosed to third parties for their
direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please
note that Ceres Systems reserves the right not to disclose this data if it believes that the inquirery is intended for any other use
or purpose other than individual private-personal use.
If we are going to use your data in a manner different from that stated at the time of collection, we will notify you via this Web site.
You will have a choice as to whether or not we use your data in this different manner. In addition, if we make any material changes in our
privacy practices that do not affect user data already stored in our database, we will notify you by this Web site or post a prominent notice
on this Web site notifying users of the change. In some cases where we post the notice we will also notify users who have opted to receive
communications from us, notifying them of the changes in our privacy practices.
We may update this policy from time to time to describe how new site features affect our use of your data and to let you know of new control
and preference features that we provide you.
We appreciate your comments on Ceres Systems' privacy practices: